1. Pechanga Resort Casino
45000 Pechanga Parkway, Temecula; 877-711-2946; pechanga.com
One of the largest and most opulent casino resorts in Southern California is Pechanga Resort Casino near Temecula.
The casino boasts two hotel towers with 1,100 hotel rooms, an RV Resort, more than 5,000 slot machines and 166 table games.
Some of its restaurants include fine dining spot The Great Oak Steakhouse, Italian restaurant Paisano’s and Asian seafood spot Umi Sushi & Oyster Bar.
Jared Munoa, president of the Pechanga Development Corporation, said that the fact that Pechanga is among the top California casinos “speaks to the care and attention to detail each and every one of our team members strives to provide to all of our guests.”
“You’ll hear some say our hospitality is the ‘Pechanga way,’” Munoa said in an emailed statement. “Our guests and loyal club members pick Pechanga because they know they’ll consistently receive upstanding customer service and because we have made sure there is something for everyone to enjoy here. We work hard to give guests great perks for earning points from playing their favorite slots or table games. They also tell us they appreciate our deep commitment to giving back to our community, especially in these difficult times.”
2. Pala Casino, Spa & Resort
11154 Highway 76, Pala; 877-946-7252; palacasino.com
The casino, located in northern San Diego County, has a 507-room hotel, an RV resort with clubhouse and pool, as well as a gaming floor with more than 2,000 slots and 70 table games.
Some of Pala’s restaurants include fine dining restaurant The Oak Room, Asian restaurant Noodles and sports bar Luis Rey’s.
The casino recently finished renovating each of its hotel rooms. All rooms have new paint and amenities that include small refrigerators, Keurig coffee makers and charging and personal music stations on the nightstands.
Fred Buro, CEO of Pala, said one of the things that separates the northern San Diego County casino is its commitment to customer service and making sure casino employees at all levels know how to make that happen.
“What we do differently, number one, is communication and make sure that everybody on the executive team doesn’t take for granted that when they hand off the baton and it’s outside of their area, that somebody’s ready and willing to grab that baton and take customers to the next place fluidly and transparently and easily and in a very engaging and fun way,” Buro said.
3. Morongo Casino, Resort & Spa
49500 Seminole Drive, Cabazon. 951-849-3080, morongocasinoresort.com.
Morongo boasts a 27-story hotel tower with 272 guest rooms and 32 suites, more than 4,000 slots and over 80 table games.
The casino recently completed a 65,000-square-foot expansion that increased gaming space by more than 30 percent. It also added new restaurants and bars on the casino level. Some of the new restaurants include 24-hour restaurant Good Times Cafe; Mozen Asian Kitchen; and cafe and pastry shop Pink Coffee.
“With our luxurious new expansion now open, Morongo’s gaming floor is now over 30 percent bigger, with more slots, table games, amenities, and good times,” Simon Farmer, executive director of marketing, wrote in an email. “Our expansion marks another major milestone in Morongo’s legacy as a world-class resort destination and underscores our ongoing commitment to always exceed the expectations of our guests by offering the very best casino-resort experience.”
Read more https://www.ocregister.com/best-of-orange-county-2020-best-southern-california-casino
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